PRISMAS Executive Search
AIMES Leadership Development
Our Client Freight Forwarding company, is urgently seeking dynamic professionals to strengthen its growing team. We invite qualified executives to fill the following
SENIOR CUSTOMER SERVICE
Urgently Required
Requirements :
- 3 – 5 years experience.
- English Language.
- Computer Literate.
- Background in freight forwarding company (international or large national company).
- Experience as Customer Service or Sales.
Job Description :
- In charge of specific accounts (Customers), for all kind of traffics (Air, Sea, Import, Export).
- Receives from the sales the Selling, Purchase and instructions, on traffic basis (Traffic Information Sheets).
- Prepares, with the sales and/ or network the Standard Operation. Procedures per Traffic.
- Receive the pre-alerts from Network, or Shipping Instructions from the Customers for the specific traffics.
- Receives Green Light from Network.
- Check that documentation is complete and correct (including invoices from Network).
- Prepare and dispatch to Operations the Shipment Information Sheets and the documentation, for each shipment.
- Follow-up each shipment with Network, Local Operation and Customers.
- Prepare requested Key Performance Indicators reports.
Line Reporting :
- Reports to the Customer Service Manager.
Remuneration :
- Total package 3 to 5 millions ( can be discussed according to experience & level ) + insurance coverage.
Send your application with code IS as a subject, Complete CV with full details of main responsibilities, recent photo size 4 X 6 cm and phone number not later than 10 days after this advertisement to:
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